To give you a helping hand, we've gathered some of the more frequently asked questions, and put them together in one place. If you would like to suggest that something be added, please email them to firstname.lastname@example.org.
Q. How do I contact support?
A. CTS provides e-mail only support through the following addresses:
For DNS support issues: email@example.com
For E-mail support issues: firstname.lastname@example.org
For Web support issues: email@example.com
For Other support issues: firstname.lastname@example.org
Q. What should I use for my ftp settings?
A. Only the postmaster is allowed to upload files via ftp. When your domain was setup, you were asked for a postmaster password. To upload your website via ftp, use the following settings:
password: your postmaster password
After you sucessfully log in, you'll already be in the 'document root' of your website.
Q. What should I use for my mail settings?
A. For any pop accounts in your domain, you can use the following settings:
POP Server : mail.yourdomain.com
SMTP Server: mail.yourdomain.com
Username : Your full email address (i.e, email@example.com)
Password : What ever password you used when the account was created
Q. Do you offer IMAP?
A. Yes! Use mail.yourdomain.com for the hostname for the IMAP server. All other settings are the same as above.
Q. do you offer POP/IMAP/SMTP over SSL?
A. Yes, using a self-signed certificate. Instead of using mail.yourdomain.com as above, use mail.coyotetechnical.com. You'll also need to add our root certificate in order for some mail clients to work. You can download our self-signed root certificate at http://www.coyotetechnical.com/ca.crt.
Q. How do you control unathorized relaying?
A. We use two techniques. The first is often called "POP-Before-SMTP". This means you must (even if you know you don't have any mail waiting) check your email via POP. Once you've done this, the IP address you are connecting from will have a 20 minute window in which you can send email. Related to "POP-Before-SMTP" is "IMAP-Before-SMTP". We have installed a beta version of this, but have not tested it extensively. The second method is called "SMTP-AUTH". Most modern mail clients support this, and it is often listed in the SMTP Server settings or preferences as "My Server requires authentication". Use the same username and password as you would for getting your email via POP or IMAP. You can use either one, and switch back and forth at will.
Q. Why don't you use SSL only for the Mail Administration Web Page or Web-based email?
A. We are currently investigating techniques to support this using self-signed certificates.
Copyright © 2002, Coyote Technical Services, LLC